1. Before Dispatch
You may cancel your order free of charge at any time before it has been dispatched. To cancel, contact us at [SUPPORT EMAIL] or [SUPPORT PHONE] with your order number as soon as possible. Once cancelled, a full refund will be processed to your original payment method within 5-7 business days.
2. After Dispatch
Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the item, you may request a return once it is delivered, subject to our Return, Refund & Exchange Policy (including the hygiene clause for pierced/worn jewellery).
3. Order Modifications
If you need to change your shipping address, size, or design after placing an order, contact us immediately at [SUPPORT EMAIL]. We’ll do our best to accommodate changes if the order hasn’t been dispatched yet, but cannot guarantee this once processing has begun.
4. Cancellations Initiated By Us
We reserve the right to cancel an order in cases such as stock unavailability, pricing errors, or suspected fraud. In such cases, you will be notified and issued a full refund.
Contact: [SUPPORT EMAIL] | [SUPPORT PHONE]